We would suggest you take copies of your policy documents with you, as well as details of your provider’s emergency assistance team. They should be your first port of call in the event of an accident or medical emergency and they will advise on the best treatment options for you. Also, make sure you have the claims line telephone number in the event you need to make a claim.
If you buy online, you’ll be sent these via email and can also download and print them from our website. You may also be able to download these to your smartphone or tablet. Please check manufacturer’s instructions before you travel.
Follow these steps to print out your policy documents:
1. From our Home Page, select ‘Login’ on the right-hand side, and enter your login details to access your account.
2. Select the button ‘My policies’, which is displayed under ‘Your policies’; the second sub-heading on your screen.
3. Select the policy you wish to view, using your policy number as a reference.
4. You will then be presented with a link to a PDF version of your policy documents, please select it.
5. Hover your mouse over the right-hand side of the PDF document and an icon for a printer will appear, selecting it will provide you with printing options.
Please allow at least an hour for your email to arrive. Sometimes due to the high level of antivirus software and spam filters, there may be occasions when this email is prevented from reaching you.
If you cant find your policy document email, we suggest you do the following:
Otherwise, please contact us and we will resend the documents.
Please allow 5 days for your policy documents to arrive by post.
Your policyOur mission is to help anyone with pre-existing medical conditions to get the insurance they want and need. Our heritage in travel insurance means that we help customers travel anywhere in the world.
Copyright © 2024 Europ Assistance Australia Pty Ltd – All rights reserved
This insurance is underwritten by the insurer Mitsui Sumitomo Insurance Company Limited (MSI), ABN 49 000 525 637, AFSL 240816. Europ Assistance Australia Pty Ltd (EAA) ABN 71140219594, AFSL 552106 holds a binding authority from the insurer, MSI to issue contracts of insurance and to deal with or settle claims on MSI’s behalf and as MSI’s agent. AllClear Insurance Services Pty Ltd, ACN 165 270 066, trading as AllClear Travel Insurance, is an Authorised Representative (AR number 1311154) appointed by EAA to distribute and administer this insurance product.
Any recommendations made about the insurance is general advice only and doesn’t take account of your particular needs and circumstances. A Target Market Determination and combined Product Disclosure Statement and Financial Services Guide is available for this product and this should be considered by you before making a decision to buy or hold this insurance.
* The product information contained on this website is a brief summary only. For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to acquire the product. The PDS and TMD can be obtained here.
© 2024 AllClear Insurance Services Pty Limited - All rights reserved